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Up to 5 years warranty

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Terms and conditions

How to order

You can only place orders for goods via fullblast.dk and by selecting the product(s) you wish to purchase and then going to the payment module to checkout. All prices are in Danish Kroner (DKK) and include 25% VAT.

When you place an order, you offer to purchase the selected products according to these terms and conditions.

When FULL BLAST INC ApS accepts your order, you will receive an order confirmation sent to the e-mail address you provided on the order form. If there are any problems with the order, FULL BLAST INC aps will try to contact you by phone or email. 

Although FULL BLAST INC aps endeavors to deliver all products specified in the order confirmation, situations may arise in which FULL BLAST INC aps is unable to deliver the products, for example (i) because the products are no longer in production, or (ii) because there have been errors in the price indications on the website. In such cases, FULL BLAST INC aps will contact you and may offer to supply another product. If you are not interested, FULL BLAST INC aps will cancel the order for the product(s) that cannot be delivered and will not charge a purchase price for these products.

Pricing

The prices of the products are stated on the website next to each product, as well as in the order confirmation and subsequent invoice. All prices are in Danish Kroner (DKK), including VAT and other taxes.

Payment

FULL BLAST INC aps accepts the following Danish and foreign payment cards: Dankort, Visa/Dankort, Visa, Mastercard, Eurocard and VISA Electron.

When you place your order, you will need to provide credit card details. The amount will only be charged to your card when the products are shipped. You can never be charged more than the amount you have authorized at the time of purchase. The products will not be shipped until the card issuer has approved the payment. Delivery address and payment card must be Danish.

PayPal, which is encrypted, is used as a payment solution. 

There is no fee when paying on fullblast.dk

Delivery

Deliveries are made to addresses in Denmark, Norway, Sweden and Germany, as well as the rest of Europe and the USA. 

Subject to the conditions in the section Prices, FULL BLAST INC aps will deliver the products ordered and indicated on the order confirmation.

The normal delivery time is estimated to be 3-5 business days from when you receive the order confirmation. If the products are delayed or backordered, you will be notified of the expected delivery time via email. Delivery is only made on weekdays between 8:00 and 16:00. If no one is at the address when the shipment is delivered, the shipment will be taken back and a notification from the carrier will be placed in the mailbox. Please contact the carrier yourself to arrange a new delivery time.
If the shipment is delivered to a parcel shop, you will be notified, either by email or text message to the phone number provided, that the package is ready for pickup and at which address and time it can be picked up.

Delivery is by freight carrier.

Right of withdrawal

You have a 14-day right of withdrawal/return from the day the product is delivered to you. If you want to exercise your right to return a product, you must contact fullblast.dk v/FULL BLAST INC aps by phone +45 / 31 49 00 66 between 08:30 and 16:00 from Monday to Thursday, Friday until 15:30 and get an RMA return number. You can also choose to use our standard withdrawal form and send it with your return. You will find it here.

You must then return the product at your own expense.

You cannot cancel by simply refusing to accept the shipment without giving us clear notice.

Returns

You must return the ordered product(s) to us without undue delay and no later than 14 days after you have notified us that you wish to cancel your purchase. You must bear the direct costs associated with the return of the product. When returning the product, you are responsible for ensuring that the product is packed securely. You bear the risk of the product from the time of delivery of the shipment to you.

The condition of the item when you return it

You are only liable for any deterioration in the value of the product caused by handling other than what is necessary to determine the nature, characteristics and functioning of the product. In other words - you can inspect the product in the same way as if you saw it in a physical store.

If the product has been tested beyond what is described above, we consider it as used, which means that if you cancel the purchase, you will only get a part or none of the purchase amount back, depending on the commercial value of the product.

To receive a full refund, you can only do what you can do in a physical store: You can inspect the product, but not actually use it.

Refund of the purchase amount

If you cancel your purchase, you will of course be refunded the amount you have paid to us, including any delivery costs of DKK 79,- (however, not additional costs resulting from your own choice of a delivery method other than the cheapest form of standard delivery that we offer), without undue delay and in any case no later than 14 days from the date on which we have received notification of your decision to cancel this agreement. In the event of a depreciation for which you are liable, this will be deducted from the purchase amount.

Return shipping costs resulting from your choice to return the product will not be credited.

We will not transfer the refund until we have received the product back and verified that it is in order. Refunds are made to the same payment method/card you used for the original transaction.

If you regret the purchase, the product must be sent to:

FULL BLAST INC aps, Warehouse, Knud Bro Allé 7D, 3660 Stenløse, Denmark

You can also cancel the purchase by giving clear notice and delivering the product in person at the above address between Mon-Thurs 08:30-15:00 and Fri 08:30-14:00. Remember that before you can make a return, you must contact us to obtain an RMA return number.

What should I send back with me?

Make sure the product is in its original packaging and include a copy of your order confirmation or invoice. The expedition will be faster if you also fill out our standard withdrawal form, which you can download here here.

Please note! We do not accept COD shipments.

Faulty delivery and defective goods - complaints

The defect rules of the Sale of Goods Act may apply to the purchase of goods.

When you shop at fullblast.dk, you have a 24-month warranty. This means that you can either have the product repaired, exchanged, get your money back or a reduction in price, depending on the specific situation.

It is a requirement that the complaint is justified and that the defect has not arisen as a result of incorrect use of the product or other damaging behavior. General wear and tear is not considered to be a justified complaint.

How quickly should I advertise?

You must complain within a "reasonable time" after you have discovered the defect in the product. If you complain within two months after the defect is discovered, the complaint will always be timely. We encourage you to check your delivery immediately upon receipt.

Return freight

You must contact us and agree whether the product needs to be returned or can simply be disposed of. If the product is to be sent to us, we will arrange for the shipment to be picked up at your address. If the complaint is justified and it is agreed that you are responsible for the return shipment to our address, we will of course refund your reasonable shipping costs.

The item is shipped to:

FULL BLAST INC aps, Warehouse, Knud Bro Allé 7D, 3660 Stenløse, Denmark

We need the following information when you return the product to us
If, contrary to expectations, you receive an incorrect or defective product, please inform us as soon as possible by e-mail customerservice@buyaport.com or by phone +45 / 31 49 00 66 about the nature of the error or defect. Please note that your order number must be clearly stated. When returning the product, please state what the problem is in as much detail as possible.

Please note! We do not accept COD shipments.

Remember to return the product in proper packaging and to get a shipping receipt so that we can refund your reasonable shipping costs.

Telephone support

There are no additional costs for telephone support for the products. The telephone support only includes telephone advice and guidance in relation to the use of the products, setting, installation and the like. 

Telephone support is available on +45 / 31 49 00 66 between 09:00 and 17:00 Monday, Tuesday and until 19:00 on Wednesdays, 15:00 on Thursdays and until 16:00 on Fridays. 

For telephone support, we will try to answer your questions when you call us. We cannot guarantee that we will be able to answer your questions completely. In some cases, it may be necessary for us to call you back later.

Consumer safety

As a customer of fullblast.dk v/FULL BLAST INC aps, you always have the rights set out in the applicable legislation in the area. You can read more about the Danish Consumer Agency's guidelines for safe e-commerce here: https://www.forbrug.dk/raad-og-rettigheder/

Legal recourse

If you want to complain about your purchase, you can contact us by phone +45 / 31 49 00 66 between 08:30 and 16:00 from Monday to Thursday and Friday until 15:30. Please ask for our complaints department. You can also write directly to them at info@fullblast.dk

In the unlikely event that we are unable to agree on a solution together, you have the option to complain to the Consumer Complaints Board for purchases over DKK 800. You can see more at www.forbrug.dk.

What we do with your personal information (privacy policy)
In order for you to shop on fullblast.dk, we need the following information:

Your name
Full address
Phone number
E-mail address

We register your personal data for the purpose of delivering the ordered product(s) to you. The personal data is registered with FULL BLAST INC aps and stored for five years, after which the data is deleted.

When personal data is collected via fullblast.dk, we ensure that it is always done with your explicit consent, so that you are informed of exactly what information is collected and why.

The CEO and customer service representatives of FULL BLAST INC aps have access to the information recorded about you. We do not store customer information encrypted. We do not transmit customer information encrypted. 

Information submitted to fullblast.dk is in no way passed on or sold to third parties, and we do not register any sensitive personal information.

When you sign up for our newsletter, we only register your email address. The e-mail address will not be passed on to others.

As a registered customer at fullblast.dk v/FULL BLAST INC aps, you always have the right to object to the registration. You also have the right to insight into what information is registered about you. You have these rights under the Personal Data Act. Inquiries in this regard should be directed to FULL BLAST INC aps via e-mail info@fullblast.dk

General information

www.fullblast.dk is owned and operated by
FULL BLAST INC ApS
Knud Bro Allé 7D
DK-3660 Stenløse, Denmark
Phone: +45 / 31 49 00 66
E-mail: cph@fullblast.dk
CVR no.: 38937634

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